01
Onboarding
The customer portal and onboarding guidance are part of delivery, not an upsell added later.
Support
Human support for the AI system you own.
Help with appliance sizing, first start, recovery, updates, and the customer portal—from order through daily use.
02
Operational help
Configuration, preload, shipping, and first-run questions should have a clear human route to resolution.
03
Clear support path
Support should connect directly to a human route, not disappear behind a generic ticket wall.
Support
How to reach us
selbsai is positioned as a controlled, premium system. That means response quality matters as much as the server itself.
Customer support
support@selbsai.com
Order questionsorders@selbsai.com
Support window: Mon–Fri, 09:00–18:00 CET
Use the customer portal for order status, uploads, and shipping updates